1. Processing & Delivery Times
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Orders are processed within [X] business days of receiving payment.
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Estimated delivery times depend on the shipping method chosen at checkout:
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Standard Shipping: [X-Y] business days
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Expedited Shipping: [X-Y] business days
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International Shipping: [X-Y] business days (if applicable)
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Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Fees
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Shipping costs are calculated at checkout based on weight, location, and shipping method.
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Free shipping may be available for orders above [Insert Amount].
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International shipments may be subject to customs duties or taxes, which are the responsibility of the customer.
3. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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If you do not receive tracking information, please contact us at [Insert Contact Email].
4. Lost or Delayed Shipments
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We are not responsible for delays caused by couriers, weather conditions, or customs processing.
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If your order has not arrived within the estimated timeframe, please contact our support team.
Returns Policy
1. Eligibility for Returns
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Returns must be initiated within [X] days of delivery.
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Items must be unused, in their original packaging, and in resalable condition.
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Non-returnable items include:
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Perishable goods (e.g., food, beverages)
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Personal care items (e.g., beauty, hygiene products)
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Custom-made or special-order items
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Clearance or final sale items
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2. Return Process
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Contact us at [Insert Contact Email] with your order number and reason for return.
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Once approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping method, as we are not responsible for lost returns.
3. Refunds
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Once your return is received and inspected, we will notify you about approval or rejection.
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Approved refunds will be processed within [X] business days to the original payment method.
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Shipping fees are non-refundable, except in cases of incorrect or defective items.
4. Exchanges
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If you received a defective or incorrect item, we will exchange it at no additional cost.
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Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund or store credit.
5. Cancellations
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Orders may be canceled within [X] hours of purchase. After that, cancellations may not be possible if the order has already been processed.
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If an order is canceled before shipment, a full refund will be issued.
Contact Us
For any questions about our Shipping & Returns Policy, please reach out to us at [Insert Contact Email/Phone].
By placing an order with [Client’s Website Name], you agree to this Shipping & Returns Policy.