At [Client’s Website Name], we value customer satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Exchange Policy below.
1. Eligibility for Returns & Exchanges
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Items must be returned within [X] days of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Some items are non-returnable, including but not limited to:
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Perishable goods (e.g., food & beverages)
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Personal care products (e.g., beauty items, hygiene-related products)
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Customized or special-order items
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Final sale or clearance items
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2. Return Process
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To initiate a return, contact our customer service at [Insert Contact Email/Phone] with your order number and reason for return.
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Once your return request is approved, we will provide instructions on how to ship the item back.
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable shipping service, as we are not responsible for lost or damaged returns.
3. Exchanges
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If you receive a defective or incorrect item, we will replace it at no additional cost.
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Exchanges are subject to product availability.
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If the desired replacement item is unavailable, we will offer a full refund or store credit.
4. Refund Policy
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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Approved refunds will be processed within [X] business days and credited to the original payment method.
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Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Damaged or Defective Items
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If your order arrives damaged or defective, please contact us within [X] days of delivery with photos of the damaged item.
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We will arrange for a replacement or refund, depending on product availability.
6. Cancellations
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Orders can be canceled within [X] hours of placement. After this period, cancellations may not be possible if the order has already been processed.
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If an order is canceled before shipment, a full refund will be issued.
7. Contact Us
For any questions regarding our Returns & Exchange Policy, please reach out to us at [Insert Contact Email/Phone].
By purchasing from [Client’s Website Name], you agree to abide by this Returns & Exchange Policy.