FAQs
1. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.
2. How long does shipping take?
Shipping times vary depending on the method selected at checkout:
- Standard Shipping: [X-Y] business days
- Expedited Shipping: [X-Y] business days
- International Shipping: [X-Y] business days (if applicable)
3. Do you offer international shipping?
Yes, we ship to select international locations. Please note that customs fees and duties may apply and are the responsibility of the customer.
4. How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and a link to track your package.
5. What is your return policy?
We accept returns within [X] days of delivery. Items must be unused, in original packaging, and in resalable condition. Some exclusions apply, such as perishable goods and personal care products.
6. How do I request a return or exchange?
To initiate a return, please contact us at [Insert Contact Email] with your order number and reason for return. We will provide further instructions.
7. Do you offer refunds?
Yes, refunds are issued once the returned item has been received and inspected. Refunds are processed within [X] business days to the original payment method.
8. Can I cancel my order?
Orders can be canceled within [X] hours of placement. After this period, cancellations may not be possible if the order has been processed.
9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at [Insert Contact Email] with photos of the product, and we will arrange for a replacement or refund.
10. How do I contact customer support?
You can reach us at [Insert Contact Email/Phone] for any inquiries or assistance regarding your order.